- Lead and manage the delivery of run and change services to meet customer and organization expectations
- Objectively manage performance of internal and partner delivery teams
- Continually improve delivery processes and services
- Identify and manage risks in service delivery
- Support and lead change for customers
- Collaborate with stakeholders to define engagement strategy
Requirements
- Legally eligible to work in the United States
- Bachelor’s degree in Business, Information Technology or related field, or equivalent experience
- Experienced practitioner in IT Service Management, likely trained in ITIL, possibly to Expert status
- Good knowledge and experience of SAP, MS Office and MS Teams
- Excellent attention to detail
- Strategic thinking and tactical execution skills
- Good knowledge of the IT industry and understanding of IT technologies and products
- Excellent written and verbal communication skills
- Comfortable communicating with colleagues in different countries where English is not the first spoken language
- Good self-organization and time management skills
- Ability to prioritize and handle multiple requests simultaneously
- Can build trust, be assertive when required, and show initiative and enthusiasm
- Resilience, able to deal with stressful situations
- Business and financial acumen with strong analytical skills
- Understanding of product supply chains
- Commercially astute
Core Competencies
Demonstrates expertise in IT Service Management with a strong focus on delivery processes, risk management, and stakeholder collaboration. Possesses strategic thinking and tactical execution skills, complemented by excellent communication and organizational abilities.
Highest-signal resume keywords
- IT Service Management
- ITIL Certification
- SAP Knowledge
- Analytical Skills
- Stakeholder Collaboration
ATS Optimization Keywords
Hard Skills
- IT Service Management
- ITIL
- SAP
- Business Analysis
- Change Management
Soft Skills
- Attention to Detail
- Strategic Thinking
- Self-Organization
- Resilience
- Communication Skills
Certifications & Qualifications
- ITIL Certification
Industry Keywords
- IT Industry
- Product Supply Chains
- Commercial Acumen
Tools & Technologies
- MS Office
- MS Teams