Luxury Store Leader: Drive Sales & Service Excellence

Summary

The Store Manager is responsible for overseeing daily operations at the Costa Mesa store, driving sales performance, and leading a team to deliver exceptional luxury client experiences. This role focuses on achieving quantitative targets, implementing sales strategies, and ensuring operational excellence across inventory, after-sales, and store presentation.

Responsibilities

• Analyze sales metrics and implement action plans to achieve quantitative targets and optimize business opportunities.
• Lead, coach, and develop the store team, create career development plans, and participate in recruitment with HR partners.
• Manage store operations including opening/closing procedures, cycle counts, stock consolidation, and fiscal inventory.
• Oversee after-sales processes such as alterations and repairs and manage stockroom alignment with sales potential.
• Control store expenses and contribute to profit and loss management, including shipping, supplies, and alterations.
• Ensure compliance with labor laws, safety procedures, company policies, and visual merchandising guidelines.

Requirements

• 5+ years of management and sales experience in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent communication, analytical, leadership, and problem-solving skills.
• Ability to travel, work weekends, and manage a high-volume store.
• Ability to lift and move up to 40 pounds.