Level 2 Field Technician
Our client is currently seeking a qualified Level 2 Field Technician to join their team in Denver, CO and provide end-user support. The ideal candidate must have a valid driver's license and reliable transportation and will travel 25+ miles daily.
Duties and Responsibilities:
- Provide exceptional customer service
- Manage triage, troubleshooting, and resolution to client scope on IT equipment
- Document efforts, issues, resolutions, and close cases / tickets daily
- Insight into POS, PC, Printers, Thin Clients, Client, Servers, Network switch equipment
- Tracking/monitoring issues, providing notes/feedback, etc.
- Keep provided tools in good condition
- Complete all assigned projects and tasks