Level 2 Field Technician
At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Level 2 Field Technician to join their team in Denver, CO and provide end-user support. The ideal candidate must have a valid driver's license and reliable transportation and will travel 25+ miles daily.
Duties and Responsibilities:
- Provide exceptional customer service
- Manage triage, troubleshooting, and resolution to client scope on IT equipment
- Document efforts, issues, resolutions, and close cases/tickets daily
- Insight into POS, PC, Printers, Thin Clients, Client, Servers, Network switch equipment
- Tracking/monitoring issues, providing notes/feedback, etc.
- Keep provided tools in good condition
- Complete all assigned projects and tasks
Skills and Qualifications:
- Minimum 1 to 2+ years of IT support work experience
- Familiarity with various operating systems (e.g. Windows OS, OSX, Linux)
- A+ Certification highly desired
- OEM Certifications (Dell / client etc.)
- Apple / Mac Experience
- Laptop / Desktop / Printer hardware and software support experience
- Knowledge of imaging from Network and USB
- ServiceNow experience a plus
- Excellent time management and reporting skills
Wage Range: The rate for this position is between $18.75 - $25.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits: The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
Equal Employment Opportunity: CompucomStaffing ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.
Level 2 Field Technician in denver at Unknown Company
This position is listed as full time and onsite.