Learner Care Specialist

Learner Care Specialist

We are seeking a dedicated Learner Care Specialist to support learning operations, learner registration, and program administration. The ideal candidate will ensure a seamless learner experience by managing enrollments, supporting learning platforms, resolving registration issues, and collaborating with stakeholders to deliver high-quality learning programs. This role requires excellent customer service, strong organizational skills, and experience with learning management systems and enrollment operations.

Key Responsibilities

• Manage learner registrations, enrollments, and program administration through learning platforms such as My Learning, SharePoint, and Boeing Events App.
• Process enrollment requests, including manual registrations, add/drop requests, date changes, and learner profile updates.
• Monitor registration workflows, troubleshoot system issues, and coordinate with technical teams to resolve defects and incidents.
• Provide exceptional learner support by responding to inquiries through shared mailboxes within established SLAs.
• Create and maintain meeting invitations, learner communications, and program-related documentation.
• Generate weekly enrollment reports and other operational reports while ensuring data accuracy and completeness.
• Track attendance records and resolve issues related to learner completion and course credit.
• Conduct learner outreach to improve program participation and enrollment rates.
• Maintain confidentiality of learner information and ensure compliance with organizational data privacy standards.
• Collaborate with cross-functional teams, stakeholders, and external participants to support successful learning program delivery.
• Participate in meetings and continuous improvement initiatives to enhance learner services and operational processes.
• Coordinate event integration activities and communicate updates effectively with stakeholders.

Required Skills & Qualifications

• 3–6 years of experience in Learning Operations, Registration/Enrollment Administration, Learner Support, or Training Coordination.
• Strong customer service and communication skills with the ability to support learners and stakeholders professionally.
• Experience managing learner registrations, manual enrollments, and enrollment modifications.
• Hands-on experience with Learning Management Systems (LMS), SharePoint, or similar learning/event management platforms.
• Strong analytical and problem-solving skills with the ability to troubleshoot registration and system issues.
• Excellent organizational skills with strong attention to detail and data accuracy.
• Experience creating reports, maintaining learner records, and ensuring accurate attendance tracking.
• Ability to manage multiple priorities while meeting service level agreements (SLAs).
• Proficiency with Microsoft Office Suite, especially Excel, Outlook, and Teams.
• Ability to maintain confidentiality and handle sensitive learner information with integrity.

Preferred Qualifications

• Experience supporting corporate learning, training operations, or enterprise learning programs.
• Knowledge of learning management systems, event management tools, and learning operations best practices.
• Experience working in large enterprise or aerospace/manufacturing environments is a plus.