Waukesha Technical Support EngineerINNIO Group is a global distributed energy solutions provider that delivers reliable, flexible, transient, decentralized, modular and efficient power. With a track record of innovation, INNIO designs, manufactures and services high ? performance power systems under its Jenbacher and Waukesha brands. The company delivers power for applications including data centers, microgrids, grid stabilization, industrial energy and gas compression.INNIO operates a global installed base across approximately 100 countries as of December 31, 2025, supported by a resilient, high ?
margin services business that delivers long ? term, recurring revenues across the full equipment lifecycle. As electricity demand accelerates—driven by AI, electrification and grid constraints—INNIO enables scalable, behind ? the ?
meter power generation with high efficiency, fast start capability, strong transient performance and fuel flexibility, including hydrogen ? ready solutions. INNIO employs over 5,000 people worldwide and is committed to moving energy forward.Essential ResponsibilitiesProvide technical assistance, failure analysis, and troubleshooting to channel partners and customers for all Waukesha engine products via phone, email and through the issue resolution systemTravel to customer sites to provide technical support and troubleshooting. Create technical reports from the visit.Focus on customers in power generation /gas compression applicationsCoordinate the return of parts from the field for analysisProvide technical data and information to channel partners and customersEnter quality issues in the QC tools and participate in review meetingsDrive customer satisfaction through commitment to qualityRemotely and in-person program engine control units as requested by channel partners for replacements, CM&U upgrades and overhaulsUtilize remote monitoring to pro-actively identify engine issues and coordinate with channel partners to perform the repairsParticipate in the root cause analysis process by providing data when requested, attending review meetings and communicating solutions to the fieldPerform Customer Focus Trainings – Training customer accordingly their fleet.Assist customers in commissioning/startup activities.Assist in activities related to new product support and CM&U introductionsAttend training courses and review training materials when requestedQualifications/ RequirementsEngineering Technical Degree from a University or Technical College and minimum of 5 years' work experience in reciprocating engine/gas compression field OR an Associate degree in related technical field plus minimum of eight (8) years' work experience in reciprocating engine/ power generation/gas compressionHiring location : Midland, Odessa, TX areaAbility and willingness to travel locally and out of area 50 % of timeDesired CharacteristicsMinimum of 8 years of experience with reciprocating engine technologyDemonstrated ability to work with a cross-functional teamsProven interpersonal skillsSelf-Starter; willingness to work remotely as neededStrong Communication SkillsCommercial sensitivity with a focus on customer needsStrong problem - solving skill setINNIO offers a great work environment, professional development, challenging careers, and competitive compensation.
INNIO is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.