Lead Student Advisor-Bilingual Mandarin

Benefits

• 401(k)


• Dental insurance


• Health insurance


• Paid time off


• Vision insurance

Position Overview

We are seeking an experienced, responsible, and student-centered Abridge Program School Advisor to oversee the day-to-day management of the Abridge Program and provide leadership to the advising team.

This position plays a key leadership role in managing the overall student experience, including academic progress, student advising, residential operations, college application planning, student development, and parent communication .

The School Advisor will supervise and coordinate the work of other Program Advisors and Dorm Managers , ensuring that students receive consistent academic, residential, and personal support.

This role also serves as a key point of coordination among students, advisors, teachers, residential staff, parents, school administrators, and external program partners .

The ideal candidate has prior experience in student services, academic advising, education management, school administration, or program management , with demonstrated experience supervising or leading a team.

Key Responsibilities

1. Advisor Team Management & Leadership

• Supervise and provide day-to-day guidance to Program Advisors.


• Assign responsibilities and student cases among Advisors based on program needs and workload.


• Establish clear expectations, workflows, and accountability standards for the advising team.


• Regularly review Advisors’ student cases, follow-up activities, documentation, and overall performance.


• Conduct regular team meetings and case review meetings to discuss student progress, concerns, and action plans.


• Provide coaching, training, and ongoing support to Advisors.


• Ensure Advisors communicate effectively and consistently with students, parents, teachers, and other stakeholders.


• Identify operational or performance issues within the advising team and work with school leadership to address them.

2. Academic Management & Student Progress

• Oversee students’ academic progress, attendance, assignments, grades, and overall school performance.


• Ensure Advisors consistently monitor assigned students and follow up on academic concerns.


• Review student progress and identify students who require academic intervention or additional support.


• Coordinate with teachers, Teaching Assistants, Advisors, and academic staff regarding student performance and academic needs.


• Develop appropriate academic improvement plans and follow-up strategies for students as needed.


• Guide students in study habits, time management, organization, course planning, and academic expectations.


• Maintain accurate student progress records and provide regular updates to parents, school leadership, and relevant stakeholders.

3. College & Academic Planning

• Oversee students’ long-term academic and college preparation plans.


• Work with Advisors to ensure students are progressing toward their academic and college admission goals.


• Monitor important application milestones, deadlines, required materials, and student preparation.


• Coordinate college application planning and advising services as students approach the application process.


• Ensure Advisors maintain accurate records of students’ academic plans, application progress, and follow-up items.


• Communicate with students and parents regarding academic planning and college preparation when appropriate.

4. Residential Program Management

• Oversee the daily operation of the residential component of the Abridge Program.


• Supervise and coordinate Dorm Managers regarding student supervision, schedules, responsibilities, reporting, and residential expectations.


• Develop, implement, and maintain residential policies, SOPs, operational procedures, and documentation.


• Monitor student attendance, curfews, weekend leave requests, room checks, residential conduct, and other residential requirements.


• Ensure Dorm Managers complete required student evaluations, incident reports, attendance records, and other documentation accurately and on time.


• Coordinate responses to student health, safety, behavioral, and emergency situations.


• Work closely with Advisors and Dorm Managers to ensure academic and residential information is communicated effectively.

5. Student Support & Case Management

• Oversee student cases across academic, residential, behavioral, and general program matters.


• Serve as an escalation point for complex student issues that require additional support or management attention.


• Build positive and professional relationships with students while maintaining appropriate expectations and accountability.


• Monitor students’ overall adjustment, engagement, behavior, and development within both academic and residential environments.


• Coordinate appropriate interventions and follow-up plans when student concerns arise.


• Organize or oversee student activities, community-building programs, holiday events, and other program activities.

6. Parent, School & Partner Communication

• Serve as a key liaison among students, parents, Advisors, teachers, residential staff, school administrators, and external program partners.


• Ensure parents and program partners receive timely and accurate updates regarding student progress and significant concerns.


• Coordinate meetings, follow-ups, and action items among different stakeholders.


• Address parent and partner concerns professionally and coordinate appropriate solutions.


• Ensure important student information is communicated accurately, appropriately, and in a timely manner.

7. Program Operations & Continuous Improvement

• Develop and maintain program SOPs, advising procedures, student tracking systems, evaluation forms, residential records, and other operational documents.


• Establish consistent workflows and standards across the advising and residential teams.


• Track program tasks, deadlines, student cases, and follow-up items.


• Prepare regular student and program reports for school leadership.


• Identify operational gaps and recommend improvements to program processes, communication, documentation, and student services.


• Support the continued development and expansion of the Abridge Program.

Qualifications

• Bachelor’s degree required; Master’s degree in Education, Counseling, Educational Leadership, Business Administration, or a related field preferred.


• Previous experience supervising, leading, or managing a team is required.


• 3+ years of experience in academic advising, student services, education management, school administration, program management, or a related field preferred.


• Experience working directly with middle school or high school students and supporting their academic progress.


• Experience with college counseling, academic planning, or college applications preferred.


• Experience in residential life, boarding schools, or international student programs is a plus.


• Strong leadership, communication, organization, and problem-solving skills .


• Ability to effectively manage multiple student cases and communicate with students, parents, teachers, staff, and external partners .