Labs Lead: AI-Driven Benefits Ops Architect

Gusto is seeking an Operations Lead, internally called Labs Lead, to design and run Benefits Labs—Gusto’s system for testing, validating, and scaling operational change. You will own the full Labs lifecycle, from intake through leadership-ready recommendations, with AI-driven workflows and evidence synthesis at the core of decision-making.

This AI-native role requires ownership of outcomes, cross-functional leadership, and the ability to raise design quality while enabling rapid, scalable pilots