Java Application SupportSupport and issue troubleshooting investigation and handling of issues escalated to L1, L2 support. Bug fixes for production issues. Review Splunk logs and application container logs, create Splunk queries, alerts, dashboard.
Escalate and coordinate with other teams in case of application abnormalities and failures. Monitor ticket tracking tool for SR, incidents, problem management and maintain the SLA process. Ensure analysis of technical issues and their resolutions be performed as per best practices.
Committed to the client. Rotation based on-call support, sometimes on weekends.Qualifications:Hands-on programming experience in Java based web application, Java, JEE, Spring framework, RESTful ServicesStrong knowledge of Splunk, analytical, debugging and troubleshooting skillsProficiency in database systems including Oracle, Cassandra, other NOSQL technologiesProduction support experienceMonitoring toolsExcellent oral and written communication skills