Hybrid Engineer PositionThis is a hybrid position, the number of days required in the office and the actual days of the week will vary based on the needs of the team.Engineer with Prod Support and Monitoring exposure to contribute toward the success of our technology initiatives. In this role you will be part of the L3 team, and responsible for improving the stability, availability, supportability, and performance aspects of multiple applications. You will be working closely with L2/L1 support, development, and IT support groups while collaborating with several lines of business.Additional Accountabilities:• Drive high severity production incident calls to quick resolution• Design and implement strategies to effectively monitor for application health, stability and performance• Pro-active monitoring to prevent major incidents• Guide technical support staff and clients to investigate, analyze, and resolve highly complex technical problems• Responsible for troubleshooting and resolution of performance problems.Work with application development, network, database, and infrastructure specialists to identify and implement performance improvements.
Take the lead on assisting development teams in planning on-going performance support and troubleshooting• Collaborate with developers to promote performance engineering best practices to catch performance earlier in the SDLC life cyclePreferred Skills/Experience:• 7+ years of experience across multiple technology disciplines• 5+ years of experience in support and monitoring role for large applicationsExtensive experience in/with:• Experience with Applications developed using Java, Angular, Spring boot,.Net Core, ASP.NET, Require.js, Angular, JSON, Node.js, Rest API, HTML5, etc.• Experience with performance monitoring tools such as App Dynamics, Dynatrace etc and log monitoring tools such as Splunk, Kibana etc• Experience working with complex Web development projects• Excellent troubleshooting skills• Excellent technical knowledge with experience in supporting large-scale applications• Agile methodology/deliveries• Ability to identify issues quickly and resolve• Good understanding of ITIL process• Expertise in Application delivery process• Experience/Expert knowledge in converting monolithic applications to APIs• Good understanding of cloud technologies and APIGEE• Experience with DevOps, Agile, automation & Cloud implementation strategies.• Experience with diagnostics tools to identify root cause in application code.• Exposure and working knowledge on No SQL database, relational databases systems MS SQL Server or similar RDBMS• Ability to work both independently and collaboration with team• Strong technical, logical, analytical and problem-solving skills• Excellent planning and organizational skills• Excellent verbal and written communication skillsResource will be working with monitoring/support team. Responsible for setting up pro-active monitoring and providing support.What are the top 5-10 responsibilities for this position? (Please be detailed as to what the candidate is expected to do or complete on a daily basis):Drive high severity production incident calls to quick resolutionDesign and implement strategies to effectively monitor for application health, stability and performancePro-active monitoring to prevent major incidentsGuide technical support staff and clients to investigate, analyze, and resolve highly complex technical problemsResponsible for troubleshooting and resolution of performance problems.Work with application development, network, database, and infrastructure specialists to identify and implement performance improvements.
Take the lead on assisting development teams in planning on-going performance support and troubleshootingCollaborate with developers to promote performance engineering best practices to catch performance earlier in the SDLC life cycleWhat skills/technologies are required (please include the number of years of experience required)?7+ years of experience across multiple technology disciplines5+ years of experience in support and monitoring role for large applicationsExperience with Applications developed using Java, Angular, Spring boot,.Net Core, ASP.NET, Require.js, Angular, JSON, Node.js, Rest API, HTML5, etc.