ITOM Developer And Integration SMEAn ITOM (IT Operations Management) Developer and Integration Subject Matter Expert (SME) designs, implements, and integrates ITOM solutions to provide end to end visibility, automation, and operational efficiency across IT infrastructure and services.Key ResponsibilitiesITOM DevelopmentDesign, configure, and customize ITOM modules (Discovery, Event Management, Service Mapping, AIOps, Cloud Observability)Develop scripts, workflows, and automation using platform-native tools (e.g., scripts, flows, orchestration)Optimize CI/CD pipelines for ITOM-related deploymentsImplement health dashboards, KPIs, and operational metricsIntegrationsDesign and implement bi-directional integrations with:Monitoring tools (SolarWinds, SCOM, Dynatrace, AppDynamics, Prometheus)Cloud platforms (Azure, AWS, GCP)Ticketing & ITSM toolsCMDB data sourcesUse REST/SOAP APIs, webhooks, MID Servers, and message queuesEnsure data normalization, reconciliation, and CMDB data qualitySME & GovernanceAct as the technical authority for ITOM architecture and integrationsDefine integration standards, patterns, and best practicesTroubleshoot complex production issues and performance bottlenecksSupport audits, compliance, and operational readinessCore Skills & TechnologiesITOM PlatformsServiceNow ITOM (Discovery, Event Mgmt, Service Mapping, AIOps)BMC Helix, Micro Focus OpsBridge (optional/alternate)Integration & AutomationREST / SOAP APIsJSON, XMLWebhooks, MID Server architectureEvent ingestion & correlationOrchestration & automation frameworksScripting & ToolsJavaScript (platform scripting)Python / PowerShell (for integrations & automation)SQL & CMDB data modelingGit, CI/CD pipelinesCloud & InfrastructureAzure / AWS monitoring & integrationsKubernetes, containers, microservicesNetwork & server infrastructure fundamentals