Technical Analytics Business AnalystFully remote3-month contract with possible extensionAnalytics and Website MonitoringVideo. 2 rounds. A blend of technical and business.We are building a series of dashboards that present monitoring data for our member websites to display activity, performance and errors in a manner that will allow for more rapid problem diagnosis, and understanding of usage trends, and the effects of software releasesWill have knowledge of software development, software performance tuning, software architecture and web monitoring standards and the tools used to surface information about website performance.An understanding of website performance metrics (3-5 years), query development (3+ years), and software development processes (5+ years)Knowledge of the monitoring tools that we are using (Grafana, New Relic, Dynatrace, Data Dog, Splunk)Bachelor’s Degree or equivalent work experience.5+ years of experience working in software development ideally on analytics projectsUnderstanding of website performance metricsUnderstanding of software architecture conceptsDemonstrated success in leveraging technology to meet business objectives.Understanding of Agile software development lifecycle and driving incremental changesKnowledge of how to write/modify queries in SQL or similar query systemsStrong skills in Microsoft ExcelAdaptability to ramp up new skills as needed to meet the needs of the projectWorking knowledge of how business and IT interact and operate together as Product Team.Ability to establish effective working relationships with business executives and key business partners to drive a changeAbility to translate and communicate technology concepts to non-technical employeesExperienced in the delivery of technology solutions and understanding business requirements on fast paced projects3+ years of experience with various monitoring concepts/tools, including Synthetic, Real User Monitoring using tools such as Grafana, New Relic, Data Dog, Dynatrace, Splunk, etcUnderstanding of best-in-class website operationsKnowledge of the Healthcare, Insurance or Financial Services industryAbility to demonstrate modernizing operations that resulted in reducing incidents and automating manual tasks through modern reliability engineeringResults oriented with a high level of emotional intelligence, strong communication and interpersonal skills, outstanding collaboration, strong influence and consensus buildingDemonstrated strategic thinking abilities and an enterprise-wide perspective