This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, Mobile development, Web development and Cloud computing . US IT Solutions work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Job Description
- Supplement Enterprise Support Services-IT Service Desk during the rollout of new PCs, Microsoft Windows 10, & Office 2016 rollouts countywide.
- Three years previous IT Service Desk performing at a proficient level of experience in an IT Service Desk environment.
- Strong active listening skills
- Strong customer focus and very personable
- Proven troubleshooting and deduction skills to assist and resolve customer application, navigation and technical issues.
- Ability to recognize and adapt communications with the customers to a level the customer understands.
- Strong communication skills both written and verbal – able to fully document all ticket documentation at the time of the call.