IT Infrastructure Operations AnalystLocation: Remote Duration: 6 monthsRoles and responsibilities:1-4 years of experience in managing, supporting and deploying IT services infrastructuresBasic knowledge of network, LAN, WAN, switching, routing, DNS, DHCP, and load balancersAble to work on different monitoring and alerting toolsMonitoring and responding to alerts and take appropriate action based on the SOPCreate, update, and review the SOP for the known/new issuesPatch management and firmware upgrade supportConduct an initial troubleshooting and passing the incident to L2 teamsDocumentation and reporting the issuesAbility to diagnose server or network alerts, events or issuesParticipating in major incident calls and following the escalation procedure in case of any infrastructure issuesCoordination and management with 3rd party, OEM and TelcoTaking care of the production change ticket during the off-business hours or as per schedule