IT Field Technician

Duration: 2-year initial contract duration, potential for extensions and or conversion

• W2 contract
• Benefits offered starting on day 1! Medical, dental & vision
• Weekly pay on Fridays!

Responsibilities:

• Ensure high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.
• Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.
• Provide software service, pre-sales, post-sales or service delivery support.
• For Mission Critical Customers, provide proactive and some reactive services.
• Monitor operation performance and work on corrective action plans (if needed).
• Provide input about Customers business and industry trend information into Account Support Plan.
• Mentor /Coach new hires on work process and procedures.
• Responsible for account growth and retention.

Requirements:

• 2-5 years of related work experience, preferably in IT support, quality, or a related field.