IT Director - Epic Access Applications

Henry Ford Health is seeking a strategic and collaborative IT Director of Epic Access Applications reporting to VP Business Applications and the role will be accountable for the strategy, roadmap, governance, optimization, automation, delivery, adoption, and business value realization of Epic Access capabilities that enable timely patient access, efficient scheduling and registration, referral and authorization workflows, digital front door adoption, patient movement, and front-end revenue-cycle integrity.

This leader will guide high-performing application teams partnering with Access Operations, Clinical Operations, Revenue Cycle, Finance, Compliance/Security, and Epic to translate enterprise access strategy into scalable Epic capabilities, standardized workflows, measurable outcomes, and sustained operational adoption. Epic Access application domain includes but not limited to Cadence/Scheduling, Prelude/Registration, Grand Central/Patient Movement, SER/Provider Record, Fac Org/Facility Structure, Gallery/Document Management, RTE/Coverage Verification, Referrals/Authorizations.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Lead enterprise Access application strategy, planning, implementation, optimization, and ongoing support.
• Build and develop a high-performing, service-oriented team that identifies business needs and delivers effective solutions.
• Manage capital and operating budgets, aligning resources with organizational priorities.
• Collaborate with operational, IT, quality, and performance improvement leaders to maximize application value, resolve issues, and mitigate risk.
• Provide leadership for major projects and organizational change initiatives.

REQUIRED EDUCATION/EXPERIENCE:

• At least eight years of progressively responsible leadership experience; 10 years preferred.
• Demonstrated Epic Access domain expertise across scheduling, registration, referrals, authorization, patient movement, MyChart/digital access, coverage verification, and related workflows.
• Strong strategic thinking, sound independent judgment, and the ability to navigate sensitive or complex situations.
• A collaborative, adaptable, customer-focused leadership style grounded in teamwork, ownership, respect, and continuous learning.

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity / Affi

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.