About FIU
Florida International University is a Top 50 public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. FIU is home to the Wall of Wind and Institute of Environment. FIU focuses on student success, economic mobility and community engagement and is committed to discovery and innovation.
Job Summary
Oversees and leads System Administrators and technical staff responsible for Salesforce CRM initiatives, ensuring projects are executed on time and within scope. Manages the planning, execution, and tracking of CRM projects, develops project plans and deliverables, and communicates status, risks, and outcomes to leadership. Works with the team to meet project deadlines and ensure accountability. Leads quarterly Salesforce release review meetings with System Administrators and Developers and recommends enhancements to leadership. Maintains project benchmarks, identifies new initiatives aligned with Higher Education trends, collaborates with peer institutions on best practices, and provides operational support to leadership.
- Works with leadership and all staff in ensuring that all Salesforce projects are tracked, monitored, and implemented in a timely manner.
- Provides leadership, management, and direction with strategic planning for the CRM and Enrollment Services Department Salesforce system and associated resources.
- Reviews quarterly Salesforce release notes and provides updates/suggestions for enhancements to existing features.
- Takes the lead in organizing new projects and assigns them to staff based on existing workload. Determines project scope, schedule, cost, quality, risks.
- Assists with solution designs and delivery.
- Gathers requirements from customers and functional areas and develops project plans.
- Establishes departmental goals with leadership.
- Updates monthly benchmark reports on projects, including statuses and completion times; provides analysis on existing goals and productivity.
- Serves as back up to leadership in meetings and other events.
- Works with leadership to establish productivity goals for the department.
- Maintains a flexible and proactive work environment to respond to changing project requirements and objectives, and innovates to meet mission goals.
- Serves as an escalation point for CRM services support issues when leadership is unavailable.
- Initiates new projects based on institutional needs.
- Supervises Salesforce System Administrators and Student Assistants.
- Performs essential duties in emergencies (e.g., hurricanes) and is available to report to work as needed during university emergencies.
Minimum Qualifications
- Bachelor's degree in related discipline with four (4) years of related experience, including managerial experience.
Departmental Requirements
- Salesforce Certified System Administrator is required.
Desired Qualifications
- Experience working in a university setting.
- Experience working with Salesforce and related products.
- Ability to manage multiple projects, activities, and tasks simultaneously, with competing deadlines.
- Excellent analytical and problem solving skills.
- Experience with documenting new and existing processes.
Job Category
- Administrative
Advertised Salary
- $75,000 - $80,000
Work Schedule
- Begin time: 8:30 AM
- End time: 5:00 PM
Pre-Employment Requirements
- Expanded Background Check
Other Information
- Ability to work flexible hours as needed.
- Ability to work occasional evenings, weekends and at locations outside of the University.
Legal and Compliance
Clery Notice: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, FIU provides crime statistics and related information. The FIU Annual Security report is available online and in paper form at the FIU Police Department. Pay Transparency and Non-Discrimination notices apply. Reasonable Accommodation Statement available from FIU Office of Civil Rights.
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