Smoothstar Tech is hiring qualified candidates for a work-from-home customer service position with Intuit TurboTax for the tax season . Agents will serve customers by providing product and service information and resolving product and service issues.
Customer Service Representative Job Duties:
- Interact with TurboTax customers via phone, focusing on tax-related questions, data entry, and navigation.
- Research, analyze, and determine appropriate actions for TurboTax customers.
- Be a positive representative for Intuit and TurboTax; approach customer interactions with care and empathy.
- Explain how to use TurboTax accurately and resolve customer inquiries on the first contact.
- Provide quality customer service, troubleshooting, and resolving advanced technical inquiries.
- Act as a technical resource to help customers resolve device and equipment problems.
- Support customers via phone and/or SmartLook one-way video and screen share technology.
Customer Service Representative Job Qualifications:
- At least 1 year of experience in a call center, retail, or helpdesk environment.
- Excellent technical and customer service skills with a passion for delivering the best customer experience.
- Extensive experience with Windows OS, web browsing, email, and various software applications.
- Ability to troubleshoot and resolve advanced technical inquiries effectively.
- Ability to navigate menus and options on desktop devices while verbally describing actions to customers.
- Excellent written and verbal communication skills and phone etiquette (clear, crisp speech).
- Strong active listening skills to accurately paraphrase customer conversations.
- Ability to begin servicing the program immediately after certification, for a period of 90 days, and meet minimum service requirements.