Intermodal Account Coordinator

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Cornerstone Systems is seeking an Intermodal Account Coordinator to join our team at our corporate headquarters in Memphis, TN .

Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.

The Intermodal Account Coordinator plays an essential role in our Intermodal Operations division, coordinating daily freight movements, managing carrier relationships, and ensuring shipments move efficiently from origin to destination. This position requires someone who thrives in a fast-paced environment, enjoys solving problems, and understands the importance of proactive communication and exceptional customer service.

We're looking for a motivated, detail-oriented professional who can manage multiple priorities, think on their feet, and take ownership of the details that keep freight moving. From coordinating pickups and deliveries to working closely with customers, carriers, and railroads, this role is an important part of delivering the reliable transportation solutions our customers depend on.

Since 1997, Cornerstone has operated with a simple purpose: “To Provide A Better Place For People To Work.”

Cornerstone believes high performance and a healthy culture can exist together. We transitioned to employee ownership because we believe ownership changes how people think. It creates accountability. Pride. Long-term commitment. Many employees have spent years building their careers here because the company believes long-term relationships, internally and externally, still matter. Integrity, honesty, respect, loyalty, and continuous improvement are not slogans here; they are expectations.

You'll join a team that believes doing right by the customer matters more than checking boxes. A team that values communication, accountability, and collaboration. A place where people genuinely care about helping customers solve challenges and helping one another succeed along the way.

If you enjoy coordinating moving pieces, building relationships, and finding solutions that keep freight on track, we hope we meet soon!

WHAT YOU'LL DO →

• Coordinate and manage daily intermodal freight movements from origin through final delivery, ensuring timely and efficient transportation.
• Determine and secure the most cost-effective and profitable equipment options, including managing equipment requests and availability.
• Schedule pickup and delivery appointments according to customer requirements and service expectations.
• Dispatch origin and destination carriers while maintaining proactive communication throughout the shipment lifecycle.
• Perform rail billing, coordinate gate reservations, and monitor the timely movement of containers through rail terminals.
• Monitor and manage the Pre-Ship, Origin, Transit, and Destination tabs within Edge to ensure accurate shipment tracking and execution.
• Manage equipment pools, reconciliation, and reporting while ensuring timely container ingates and empty equipment returns.
• Maintain accurate shipment records, including arrival and departure times, status updates, operational notes, and other relevant information.
• Review and resolve active shipment alerts, service exceptions, and operational issues to minimize disruptions.
• Review, process, and communicate accessorial charges and carrier deductions while maintaining accurate financial records.
• Communicate effectively with customers, carriers, railroads, and internal teams to provide shipment updates and resolve service concerns.
• Monitor shared team communications, prioritize requests, and respond promptly to time-sensitive issues.
• Generate and review operational reports to monitor shipment activity, customer performance, and service expectations.
• Identify recurring trends, operational challenges, or service concerns and communicate findings to team leadership, management, and Sales.
• Proactively communicate potential additional charges, service delays, or shipment concerns to customers.
• Collaborate with team members to ensure consistent service coverage, support daily operations, and assist with workload management.
• Provide backup support for other Account Coordinators and team leadership as needed.
• Participate in assigned after-hours or weekend on-call coverage to support customer and operational needs.
• Maintain compliance with established company procedures and service standards.
• Demonstrate and promote Cornerstone's Core Values: Integrity, Honesty, Respect, Loyalty, and Never Satisfied.

WHAT YOU'LL NEED →

• Bachelor's degree in Business, Transportation, Logistics, or a related field preferred, but not required.
• 2–5+ years of experience in transportation, logistics, or a related industry, or equivalent specialized training.
• Working knowledge of intermodal transportation, including rail operations, drayage, and container movements, preferred but not required.
• Experience with transportation cost management and operational efficiencies preferred.
• Strong organizational skills with the ability to manage multiple shipments, responsibilities, and competing priorities simultaneously.
• Excellent verbal, written, and interpersonal communication skills.
• Strong customer service skills with a commitment to building and maintaining positive customer and carrier relationships.
• Strong sense of urgency and the ability to make sound decisions in a fast-paced, time-sensitive environment.
• Effective problem-solving and negotiation skills.
• Strong attention to detail and a commitment to accuracy.
• Ability to work independently while collaborating effectively with team members and leadership.
• Ability to remain adaptable and solution-oriented when managing unexpected challenges or service disruptions.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, and Word. xhqgsiq

WHAT WE OFFER →

• Competitive Compensation
• Employee Stock Ownership Plan (ESOP)
• Comprehensive Benefits
• 401(k) with Company Match
• Paid Time Off
• Professional Development Opportunities

Come grow with a company where your work matters, your contributions are valued, and you're part of something bigger.