Job DescriptionWhat You Will Be DoingThis technical support consultant provides moderately complex technical assistance to dealers, contractors, and field sales personnel to resolve system issues.Responsibilities:Provide troubleshooting and installation assistance of HVAC/R equipment.Diagnose issues with refrigeration circuits, components, and controls to guide callers to the appropriate resolution.Provide technical documentation to contractors, engineers, and other personnel.Guide callers to the appropriate field personnel if first-hand attention is required.Document call information into the call-tracking database in the event additional follow-up is required.Identify and help implement process improvements.What We Are Looking ForHigh school diploma or equivalent experience required.Typically requires at least 5 years of experience in the installation and service of HVAC/R equipment.Strong knowledge and experience in the installation and service of HVAC/R equipment.Excellent verbal and written communication skills.Strong customer service skills.Strong analytical and troubleshooting skills.Ability to handle and prioritize multiple technical requests.Proficient in Microsoft Office Suite.Experience with SAP preferred.What We OfferThis position is working Monday through Thursday in the office with the option to work on Friday at home.Tuition reimbursementMedical, dental, and vision insurance, prescription drug coverage401(k) retirement planShort-term disability insurance8 weeks paid birthing leave; 2 weeks paid bonding leaveLife and long-term disability insuranceDepending on date of hire, new employees receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per yearBenefits are subject to applicable eligibility requirementsThe compensation range for this position is approximately $66k - $82k and will be based on the candidate's qualification, experience, and education.Our CultureAt Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member's contributions.
As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you'll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!DisclaimersThe compensation and benefits information is accurate as of the date of this posting.
Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.