High Level Policy Msp OwnerLocation: Port of Miami location (Miami, FL) - 100% OnsiteDuration: 6 monthsSkill ID: Competencies: Minimum 8-10+ years of experience ServiceNow_ITAM (IT Asset Management) Desktop Management - Infrastructure Services (IS)Key Responsibilities1. Device Deployment & ImagingPerform imaging of new laptops using standardized enterprise images provided by the client.Build and configure devices from the designated staging location (Port of Miami).Ensure all devices are compliant with organizational security standards through Intune enrollment.2. Device Lifecycle ManagementCoordinate distribution of new devices and collection of legacy devices.Ensure successful execution of end-user device refresh lifecycle covering:Asset assignmentDevice activationDecommissioning of old hardwareMaintain accurate tracking of all devices through ServiceNow asset management.3.
User Data Migration & SupportGuide users to back up data to OneDrive prior to transition.Provide documentation and instructions to ensure smooth migration of files/settings.Troubleshoot post-deployment issues, including application setup and device access.Conduct follow-ups to ensure users are fully operational.4. Logistics & CoordinationCoordinate shipping of devices to remote users via FedEx and track deliveries.Manage scheduling for delivery/returns:Remote users via scheduling toolsOnsite users via designated pickup locationsValidate user eligibility through ServiceNow and Azure prior to deployment.5. Asset & Inventory ManagementUpdate asset records at every lifecycle stage:ShipmentDeliveryAssignmentReturnMaintain tracking numbers and audit trails in ServiceNow.6.
Stakeholder & Governance SupportWork closely with project stakeholders (Engagement Manager, SMEs, client teams).Follow defined governance and reporting structures.Ensure adherence to agreed service windows and delivery timelines.Work Environment & CoverageLocations: Miami-area sites including Port of Miami, Miramar, Weston, FIU, Tech Hub, and Biscayne.Service Window: Monday–Friday, 8:00 AM – 5:00 PM (EST).Support Model: Combination of onsite and remote user support.