Information Services Manager

Manager Information Services - Converge

📍 Location: Tyler, Texas, United States (Hybrid)

🏢 Industry: Hospitals and Health Care

💼 Work Setting: Hybrid

Are you passionate about leading technology initiatives that enhance operational excellence, optimize business processes, and drive innovation across enterprise systems? We are seeking an experienced IT leader to oversee application services, guide high-performing teams, and ensure the successful delivery of technology solutions that support organizational goals.

Key Responsibilities

• Lead, mentor, and develop IT professionals, fostering a culture of collaboration, accountability, and continuous improvement.
• Manage multiple projects and strategic initiatives while ensuring successful execution within defined priorities and objectives.
• Utilize strong business and technology expertise to support the design, implementation, and optimization of critical enterprise applications.
• Drive process improvement efforts to enhance service delivery, operational efficiency, and user satisfaction.
• Stay informed on emerging technologies, industry trends, and best practices, recommending innovative and cost-effective solutions.
• Monitor daily operations, resource allocation, and project priorities, providing regular updates and recommendations to senior leadership.
• Oversee recruitment, onboarding, training, coaching, and performance management of team members.
• Manage workforce planning, scheduling, timekeeping, and related administrative responsibilities.
• Collaborate with stakeholders across diverse teams and locations to ensure alignment and successful project outcomes.
• Provide support during major implementations, critical incidents, and periods requiring extended operational coverage.
• Perform additional duties and special projects as needed.

Desired Qualifications

Education

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.

Experience & Skills

• 3+ years of leadership experience within Information Technology environments.
• Experience managing customer-focused technology services in complex, matrixed organizations.
• Proven ability to oversee multiple large-scale and complex projects simultaneously.
• Strong analytical, critical-thinking, and problem-solving capabilities.
• Excellent written, verbal, and presentation communication skills.
• Experience with budgeting, forecasting, and resource planning.
• Knowledge of enterprise information systems and technology platforms.
• Ability to adapt quickly in dynamic and evolving business environments.
• Strong collaboration skills with the ability to work effectively across geographically dispersed and diverse teams.
• Demonstrated success in resource management, project prioritization, and service delivery excellence.

Preferred Attributes

• Strong leadership presence with a focus on team development and engagement.
• Strategic mindset with the ability to balance operational needs and long-term technology goals.
• Commitment to delivering high-quality services and driving continuous improvement.
• Passion for leveraging technology to create meaningful business impact.