Hourly Program Coordinator (Front Desk) - Transitional Studies Department

Transitional Studies Front Desk Part-Time PositionAt Shoreline College, we believe education transforms lives. Through a commitment to equity, inclusion, student success, and community engagement, we support diverse learners in achieving their academic, career, and personal goals. We foster a welcoming environment where curiosity, respect, belonging, and free expression are valued.

The Transitional Studies unit supports students in areas including Adult Basic Education (ABE), English Language Learning (ELL), GED preparation, High School+, I-BEST, and Youth Reengagement programs. Many of our students are first-generation college students, English language learners, or individuals from historically underserved communities who are taking college-level classes or preparing for a career. Our team is dedicated to helping every student navigate their educational and career journey with confidence and support while fostering an environment of belonging among students, faculty, and staff.Reporting to the Transitional Studies Program Manager, this Front Desk part-time position serves as a key point of contact for students, faculty, and staff while supporting the daily operations of the Transitional Studies office.

This role combines customer service, program support, and administrative coordination to help ensure students receive timely and effective assistance.Key ResponsibilitiesServe as the primary point of contact for Transitional Studies by responding to student, faculty, staff, and community inquiries via phone, email, and in person; provide information, resolve issues when possible, and connect individuals with appropriate resources and staff.Communicate with students and staff regarding Basic Education for Adults (BEdA) and Transitional Studies programs, including applications, orientations, enrollments, program requirements, events, and other key information.Assist with student outreach, onboarding, engagement, and retention efforts to support student success across Transitional Studies programs.Coordinate, schedule, administer, and proctor Comprehensive Adult Student Assessment Systems (CASAS) testing in accordance with program and state requirements.Enter, review, maintain, and monitor accurate student records and data in LACES (Literacy, Adult and Community Education System) and other required state reporting systems.Support and continuously improve key operational processes, including application intake, applicant screening, orientations, enrollments, record management, and reporting activities.Develop, update, and distribute student and staff communications, resources, newsletters, and process documentation, ensuring accessibility for multilingual and diverse audiences.Maintain current knowledge of Transitional Studies programs, services, policies, procedures, and compliance requirements.Provide general administrative, operational, and office support for the Transitional Studies unit, including assisting with special projects and performing other duties as assigned.QualificationsEducation & ExperienceHigh school graduation or equivalent AND two years of experience in the program specialty OR equivalent education/experiencePrior experience in customer service and/or customer-facing rolesExperience with state/federal reporting systems preferredKnowledge of / Skills InMicrosoft Office programs including Excel, Word, Access, Teams and PowerPointCanvas or other Learning Management SystemOral and written communication skills in EnglishLive language interpreter services for student support (ex: LanguageLine)Strong customer service skills and ability to professionally interact with a diverse population of students, staff, faculty, and the publicContributing to equity and inclusion by fostering a climate of global competency and multicultural understandingAbility to establish and maintain effective working relationships at all organizational levelsStrong organizational skills, time management, and ability to meet competing deadlinesAbility to multitask in a fast-paced office environmentProblem-solving skills and initiative in identifying and resolving issues proactivelyAbility to remain calm under pressure and effectively manage difficult interactionsAccurately entering and retrieving dataAbility to work independently and collaboratively as part of a teamUsing discretion in decision-making processesConditions of EmploymentPhysical Work EnvironmentAbility to sit for prolonged period at a desk/computer workstationAbility to perform repetitive arm, hand, and finer movementsAbility to read printed materials as well as on computer screens & tabletsOpen office setting with frequent in-person interactions and interruptionsCollege offers both in-person and virtual servicesTerms of Employment / Salary This position is paid at a rate of $22.56/hour. Hourly employees serve in an at-will capacity, meaning either the employee or the College may end the employment relationship at any time, with or without cause. Continued employment is based on available funding and program needs, as determined by the College.Required MaterialsTo be considered for this position, please submit the followingNEOGOV online applicationCover letter describing relevant knowledge, skills, and characteristics that align with the needs of the positionCurrent resumePlease note that the application materials cannot be modified once submitted.