We are seeking a professional and customer-focused hotel manager to oversee our hotel operations. In this position, you will direct the day-to-day operations and activities at your allocated hotel location. Your duties will include managing personnel, collecting payments, monitoring budgets, and evaluating hotel performance.
Responsibilities
- Overseeing personnel, including receptionists, kitchen staff, and office employees.
- Monitoring employee performance and conducting regular evaluations to help improve customer service.
- Collecting payments and maintaining records of budgets, funds, and expenses.
- Welcoming and registering guests once they arrive.
- Resolving issues regarding hotel services, amenities, and policies.
- Organizing activities and assigning responsibilities to employees to ensure productivity.
- Creating and applying a marketing strategy to promote the hotel’s services and amenities.
- Coordinating with external parties, including suppliers, travel agencies, and conference planners.
- Evaluating hotel performance and ensuring compliance with health and safety rules.
- Partaking in financial activities, including establishing room rates, setting budgets, and assigning funds to departments.
Qualifications
- Bachelor’s degree in hospitality, business administration, or a relevant field.
- A minimum of 3 years experience in hotel management or a similar role.
- Strong understanding of hotel management best practices and data entry software.
- Outstanding interpersonal communication and customer service skills.
- Exceptional leadership abilities with great attention to detail.