Hospital Communications Representative/Telecom Dispatcher/PBX

Hospital Communications Representative/Telecom Dispatcher/PBXUW Medicine Operator Services has an outstanding opportunity for a Hospital Communications Representative/Telecom Dispatcher/PBX.Work Schedule100% FTEDay ShiftPosition HighlightsBringing a friendly voice to connect callers to their destination is an important part of the patient and family centered care provided at the University of Washington Medical Center (UWMC) and Harborview Medical Center (HMC)Provide prompt courteous service using your excellent communications skills with internal and external customersBe a part of a team dedicated to supporting UW Medicine where Patients Are FirstDepartment DescriptionUW Medicine Telecom Team provides 24/7 coverage answering the UWMC and HMC switchboards. Our team values excellent customer service, timely response, accurate dispatch and paging, and courteous processing of calls. We receive, and route calls for our patients, their families, and staff.Primary Job ResponsibilitiesAnswer all incoming calls into the main telephone numbers for the medical centersTransfer external and internal callsProvide visitor information and general customer service receptionReceive and dispatch all emergency communication calls to include trauma codes, code blue, and other medical emergenciesPaging services for patients, staff, and medical providersMonitor and respond to alarmsRequirementsHigh School Diploma, or GED Certificate; AND one year of experience as a Telephone Communications Operator, or equivalent.

Six months of additional qualifying experience may substitute for required education.Excellent customer service skillsAbility to work in a team settingComputer skills, including competent keyboard abilitiesEquivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.About UW Medicine – Where Your Impact Goes FurtherUW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.Become part of our team.

Join our mission to make life healthier for everyone in our community.Compensation, Benefits and Position DetailsPay Range Minimum: $21.63 hourlyPay Range Maximum: $26.63 hourlyOther Compensation: -Benefits: For information about benefits for this position, visit First Shift (United States of America)Temporary or Regular?: This is a regular positionFTE (Full-Time Equivalent): 100.00%Union/Bargaining Unit: SEIU Local 925 Nonsupervisory