Tennessee Oncology is one of the nation’s largest community-based cancer care specialists, committed to providing high‑quality cancer care and clinical research expertise to patients across its network of clinicians and locations.
As a Health Information Management (HIM) Specialist, you play a critical behind‑the‑scenes role in supporting high‑quality patient care and operational excellence by ensuring the accurate, timely, and secure handling of patient health records.
ESSENTIAL FUNCTIONS
- Maintain and manage patient medical records in compliance with state, federal, and organizational standards.
- Accurately scan, import, and organize patient documents within the electronic health record (EHR).
- Collect, prepare, and process paper documents for secure scanning and indexing.
- Prepare charts and gather essential records before patient appointments to support provider readiness.
- Review daily reports to confirm health records are complete and accurate.
- Identify missing documentation or needed follow‑ups from external facilities.
- Correct and resend failed outbound faxes as needed.
- Process requests for health records from authorized parties following HIPAA, state laws, and organizational policies.
- Ensure patient confidentiality and privacy are always maintained.
- Monitor and route incoming and outgoing faxes, ensuring timely delivery and appropriate follow‑up on transmission issues.
- Assist patients with accessing their health records through the Patient Engagement Portal.
- Support clinical and administrative staff by promptly retrieving, scanning, indexing, and filing necessary health information.
- Collaborate with other HIM Specialists across the organization to ensure consistency, standardization, and timely information flow.
- Respond promptly to internal and external requests or inquiries using preferred communication methods.
- Provide exceptional customer service in all interactions with providers, staff, patients, and external partners.
- Serve as a knowledgeable and approachable resource for questions regarding health records and HIM processes.
- Follow established HIM policies and procedures to ensure consistency and regulatory compliance across all clinic locations.
- Participate in departmental quality improvement initiatives and training activities.
- Contribute to additional HIM projects or tasks as assigned by leadership.
EDUCATION & EXPERIENCE
- High school diploma or equivalent (GED) required.
- Two years of professional office experience preferred.
- Experience in medical records or a healthcare setting strongly preferred.
- Strong computer proficiency, including use of electronic health record (EHR) systems and Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Demonstrated ability to deliver exceptional customer service.
- Strong organizational skills and keen attention to detail.
- Ability to work productively and effectively in a fast‑paced environment.
PHYSICAL REQUIREMENTS
- Travel to satellite clinics when necessary (rare occasion).
- Lifting or exerting force up to 25 pounds.