Gusto is hiring a Senior Leader to run Escalation Services within Benefits Services. You will lead a white-glove escalation team, redesigning the intake, triage, tooling, and root-cause infrastructure to scale with volume and complexity.
You will partner with Product, Engineering, and Legal to drive root-cause fixes and an AI-driven automation roadmap. The role blends people leadership with system-level redesign, measuring impact through escalation health, speed, and customer outcomes as Gusto
#J-18808-LjbffrHead of Escalation Services & AI-Driven Resolution in denver at Unknown Company
This position is listed as full time and onsite.