Head of Customer Success & AI-Driven Growth

Frontera is seeking a Head of Customer Success to own the health and growth of our clinic partner portfolio and scale the CS function. You’ll build the playbooks, processes, and team culture that sustain long‑term retention and expansion.

This player/coach role directly manages key accounts with BCBAs and clinic owners, leads a small CS team, and oversees Support, driving adoption, value realization, and strong client outcomes.