Nordic Naturals in Watsonville, CA, is seeking a Director of Customer Experience to lead and optimize service across D2C, B2B, and B2C channels. You’ll oversee daily operations, define standards, metrics, and KPIs, and drive continuous improvement in customer interactions, order processing, and support across phone, email, social, chat, and written correspondence.
The role requires strategic leadership, coaching, and development of the Customer Service team, with a focus on omnichannel journeys,
#J-18808-LjbffrHead of Customer Experience & Omnichannel Operations in watsonville at Unknown Company
This position is listed as full time and onsite.