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Guest Experience Analytics Lead

miami, fl • Posted 5 days ago
Onsite Full Time Management & Operations

Popeyes, part of Restaurant Brands International, is seeking a Manager of Guest Analytics to own a unified view of Popeyes guest experience, synthesizing surveys, online reviews, and contact center data into a cohesive 360° picture and translating that into clear, actionable recommendations for product and service improvements.

Reporting to the Director of Analytics, you will build dashboards in Tableau or Power BI, lead sentiment analysis, establish KPIs, and partner with Marketing, Digital,

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