Global Vendor Strategy & Operations Director

Affirm is seeking a Director of Vendor Strategy & Operations to lead our global BPO and vendor operations program. You will own strategy, governance, performance, and cost-to-serve across a rapidly growing vendor network while partnering with product, engineering, and risk teams to reinvent customer servicing at scale.

You will lead Vendor Managers and In-Country Vendor Managers, drive data-driven decisions, and shape an innovative operating model that couples AI with human call center culture