Lead all aspects of a high-volume Quick Service Restaurant (QSR) located inside Miami International Airport.
Drive sales growth, ensure operational excellence, maintain strict airport and food safety compliance, develop a high-performing team to deliver fast, friendly, and consistent service to travelers from around the world.
Operations & Execution
Oversee daily QSR operations in a fast-paced airport environment.
Ensure speed of service, order accuracy, food quality, and cleanliness standards are consistently met.
Manage food production, prep levels, and peak travel rush execution.
Monitor inventory, food cost, waste, and ordering to maintain profitability.
Ensure compliance with brand standards and airport authority regulations.
Financial Management
Own and manage full P&L responsibility.
Control labor costs through effective scheduling based on passenger flow and sales forecasts.
Analyze sales trends and implement local marketing or upselling initiatives to drive revenue.
Meet or exceed sales, labor, and food cost targets.
Leadership & Staffing
Recruit, hire, and train management and crew members.
Build and maintain a strong bench for shift leadership coverage.
Coach team members on service standards, food safety, and efficiency.
Create a positive, accountable, and team-oriented culture.
Manage performance, conduct evaluations, and address employee relations issues.
Guest Experience
Deliver fast, friendly, and efficient service to domestic and international travelers.
Resolve guest complaints quickly and professionally.
Maintain high guest satisfaction scores and brand reputation.
Compliance & Safety
Maintain strict adherence to food safety standards and local health regulations.
Ensure compliance with TSA, airport security requirements, and badging protocols.
Enforce safety procedures to reduce workplace incidents.
Qualifications
5+ years of QSR or high-volume restaurant management experience.
Proven track record managing $2M+ annual revenue preferred.
Strong knowledge of food cost, labor management, and inventory controls.
Experience leading large teams.
Ability to work flexible hours including early mornings, late nights, weekends, and holidays.
Must be eligible to obtain airport security clearance.
Key Competencies
High-energy, hands-on leadership style.
Strong operational execution skills.
Results-driven and financially accountable.
Excellent communication and coaching abilities.
Bilingual (English/Spanish) strongly preferred.
Physical Requirements
Stand for extended periods.
Lift up to 50 lbs.
Work in a secure, high-traffic airport environment.