General Manager

The General Manager is responsible for leading all aspects of a high-volume Quick Service Restaurant (QSR) located inside Miami International Airport. This role drives sales growth, ensures operational excellence, maintains strict airport and food safety compliance, and develops a high-performing team to deliver fast, friendly, and consistent service to travelers from around the world.Key ResponsibilitiesOperations & Execution:-Oversee daily QSR operations in a fast-paced airport environment.-Ensure speed of service, order accuracy, food quality, and cleanliness standards are consistently met.-Manage food production, prep levels, and peak travel rush execution.-Monitor inventory, food cost, waste, and ordering to maintain profitability.-Ensure compliance with brand standards and airport authority regulations.Financial Management:Own and manage full P&L responsibility.-Control labor costs through effective scheduling based on passenger flow and sales forecasts.-Analyze sales trends and implement local marketing or upselling initiatives to drive revenue.-Meet or exceed sales, labor, and food cost targets.Leadership & Staffing:-Recruit, hire, and train management and crew members.-Build and maintain a strong bench for shift leadership coverage.-Coach team members on service standards, food safety, and efficiency.-Create a positive, accountable, and team-oriented culture.-Manage performance, conduct evaluations, and address employee relations issues.Guest Experience:-Deliver fast, friendly, and efficient service to domestic and international travelers.-Resolve guest complaints quickly and professionally.-Maintain high guest satisfaction scores and brand reputation.Compliance & Safety:-Maintain strict adherence to food safety standards and local health regulations.-Ensure compliance with TSA, airport security requirements, and badging protocols.-Enforce safety procedures to reduce workplace incidents.Qualifications:-5+ years of QSR or high-volume restaurant management experience.-Proven track record managing $2M+ annual revenue preferred.-Strong knowledge of food cost, labor management, and inventory controls.-Experience leading large teams.-Ability to work flexible hours including early mornings, late nights, weekends, and holidays.-Must be eligible to obtain airport security clearance.Key Competencies:-High-energy, hands-on leadership style-Strong operational execution skills-Results-driven and financially accountable-Excellent communication and coaching abilities-Bilingual (English/Spanish) strongly preferredPhysical Requirements:-Stand for extended periods-Lift up to 50 lbs-Work in a secure, high-traffic airport environment

Requirements/Responsibilities

Key Responsibilities

• Operations & Execution: Oversee daily QSR operations in a fast-paced airport environment.
• Ensure speed of service, order accuracy, food quality, and cleanliness standards are consistently met.
• Manage food production, prep levels, and peak travel rush execution.
• Monitor inventory, food cost, waste, and ordering to maintain profitability.
• Ensure compliance with brand standards and airport authority regulations.

Financial Management

• Own and manage full P&L responsibility.
• Control labor costs through effective scheduling based on passenger flow and sales forecasts.
• Analyze sales trends and implement local marketing or upselling initiatives to drive revenue.
• Meet or exceed sales, labor, and food cost targets.

Leadership & Staffing

• Recruit, hire, and train management and crew members.
• Build and maintain a strong bench for shift leadership coverage.
• Coach team members on service standards, food safety, and efficiency.
• Create a positive, accountable, and team-oriented culture.
• Manage performance, conduct evaluations, and address employee relations issues.

Guest Experience

• Deliver fast, friendly, and efficient service to domestic and international travelers.
• Resolve guest complaints quickly and professionally.
• Maintain high guest satisfaction scores and brand reputation.

Compliance & Safety

• Maintain strict adherence to food safety standards and local health regulations.
• Ensure compliance with TSA, airport security requirements, and badging protocols.
• Enforce safety procedures to reduce workplace incidents.

Qualifications

• 5+ years of QSR or high-volume restaurant management experience.
• Proven track record managing $2M+ annual revenue preferred.
• Strong knowledge of food cost, labor management, and inventory controls.
• Experience leading large teams.
• Ability to work flexible hours including early mornings, late nights, weekends, and holidays.
• Must be eligible to obtain airport security clearance.

Key Competencies

• High-energy, hands-on leadership style.
• Strong operational execution skills.
• Results-driven and financially accountable.
• Excellent communication and coaching abilities.
• Bilingual (English/Spanish) strongly preferred.

Physical Requirements

• Stand for extended periods.
• Lift up to 50 lbs.
• Work in a secure, high-traffic airport environment.