General Manager

Grip is redefining cold-chain logistics for direct-to-consumer (DTC) eCommerce brands.

Founded in 2022 by former ButcherBox executives, Grip combines advanced technology

with a nationwide fulfillment network to optimize the shipping of perishable goods. Our

proprietary Smart Logistics Engine analyzes over 25 million data points daily—including

weather patterns, carrier performance, and real-time temperatures to make intelligent,

package-level shipping decisions. Grip's Pulse Order Management System (OMS) offers

real-time inventory tracking, batch traceability, and seamless integration with platforms

like Shopify. This end-to-end solution provides brands with complete visibility and

control over their supply chain, eliminating the need for multiple third-party tools. With

strategically located temperature-controlled fulfillment centers, Grip can reach over 80%

of the U.S. population within 24 hours. Our mission is to empower DTC brands to scale

efficiently by providing innovative logistics solutions tailored to the unique challenges of

shipping.

Job Description:

We are seeking an experienced and hands-on General Manager to lead our cold storage

direct-to-consumer (DTC) fulfillment facility. This role is fully responsible for the

performance of the building, including operations, financial management, team leadership,

service levels, and compliance. The General Manager will own the facility’s P&L, control

operating expenses, manage labor efficiency, and ensure operational excellence while

maintaining the highest standards of safety, food handling, and cold chain integrity. This

is a leadership role for someone who thrives in fast-paced warehouse environments and

understands the complexities of temperature-controlled fulfillment operations.

Specific responsibilities:

Operational Leadership

• Oversee all day-to-day warehouse and fulfillment operations.
• Ensure accurate and timely DTC order processing, picking, packing, and shipping.
• Maintain cold chain integrity and ensure compliance with food safety and
• regulatory requirements.
• Monitor KPIs including productivity, accuracy, on-time shipping, shrinkage, and
• Own and manage the full P&L of the facility.
• Develop and manage the annual operating budget.
• Control operating expenses, including labor, utilities, supplies, and maintenance.
• Analyze financial performance and identify cost-saving opportunities.
• Review labor costs weekly and actively manage overtime to maintain budget targets.
• Use strong Excel skills to track, forecast, and report on financial and operational metrics.

Labor & Workforce Management

• Lead, coach, and develop warehouse managers, supervisors, and frontline teams.
• Ensure proper staffing levels based on volume forecasts.
• Monitor attendance, productivity, and overtime.
• Drive accountability and performance management across the facility.
• Promote a culture of ownership, safety, and operational excellence.

Compliance & Safety

• Ensure full compliance with OSHA, food safety regulations, and cold storage
• standards.
• Maintain a safe working environment and enforce safety protocols.
• Oversee facility audits and regulatory inspections.

What You Bring:

• 7+ years of warehouse or fulfillment experience.
• 3+ years in a leadership role managing a full facility or large operation.
• Experience in cold storage, food distribution, or temperature-controlled environments is strongly preferred.
• Proven experience managing P&L and operational budgets.
• Experience managing labor planning and controlling overtime.
• Strong understanding of warehouse KPIs and cost control.
• Experience in DTC fulfillment operations preferred.

Equal Employment Opportunity Statement: Grip is an equal opportunity employer, dedicated to complying with all applicable non-discrimination laws. We are committed to providing an inclusive workplace environment, where all employees and applicants are treated with

respect and without discrimination based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age, disability, genetic information, or any other characteristic protected by law.