General Manager (GM) LaMar's Donuts and Coffee Kansas City, MOLaMar's Donuts and Coffee is a fast luxe hospitality brand built on heritage craftsmanship and modern execution. We produce made from scratch gourmet artisan donuts, handcrafted espresso beverages, and premium coffee and tea programs across all dayparts. We combine culinary excellence, disciplined systems, and elite leadership standards.
As we scale across Missouri and nationally, we are seeking high performance leaders who lead from the front.Position SummaryThe General Manager (GM) is the senior on site executive leader responsible for total store performance, financial results, team culture, brand execution, and strict adherence to company SOPs and KPIs. This is a high accountability, high performance leadership role requiring:Open availability (including overnight/graveyard shifts)Early morning production leadership (3:00 AM 5:00 AM start times)Weekends, (Saturday and Sunday) holidays, and extended hours (55 60+ hours/week as needed)The GM leads on the floor, in production, and in service—not from the office.Compensation (Colorado Pay Transparency)Base Salary: $50,000 to $85,000 annually (depending on experience and performance history)+5% salary for employees who:Speak English AND at least one additional language (besides Spanish, see below)Are approved by management as actively using bilingual skills in the workplaceApplies to all hours worked (not just service time)+10% salary for employees who:Speak English AND SpanishAre approved by management as actively using bilingual skills in the workplaceApplies to all hours worked (not just service time)Benefits may include:Health, dental, vision, life and supplemental insurance (if applicable)Paid Time Off (PTO) and sick leaveLeadership development and advancement pathway and unlimited opportunityCore ResponsibilitiesOperational Excellence and ComplianceEnforce all LaMar's Standard Operating Procedures (SOPs) without deviationEnsure compliance with:OSHA workplace safety standardsMissouri Wage and Hour lawsMaintain required certifications (ServSafe Manager, Food Handlers Card)Oversee:Made from scratch productionEspresso calibration and beverage qualityInventory, ordering, and par levelsWaste control systemsOpening/closing executionConduct audits and implement corrective actionsFinancial and KPI AccountabilityFull ownership of store level financial performance:Sales growth (daily, weekly, monthly)Labor cost % and scheduling efficiencyFood and beverage cost controlsPrime cost (COGS + labor)EBITDA contributionGuest satisfaction and mystery shop scoresHealth inspection performanceEmployee retentionMust be able to:Interpret PandLsManage budgets and forecastingDrive revenue and profitability initiativesLeadership and CultureHire, train, and develop high performing teamsLead Assistant Managers, Shift Leaders, Bakers, and BaristasMaintain a culture of urgency, accountability, and respectExecute progressive discipline and documentationEnsure compliance with Missouri employment lawsBuild a bench of promotable leadersScheduling and Availability RequirementsOpen availability requiredMust work:Overnight/graveyard shiftsEarly mornings (3:00 AM 5:00 AM starts)Weekends and holidaysExtended hours required during peak periodsMust be physically present and leading in store operationsPhysical and Work Environment RequirementsStand/walk 8 12+ hours per shiftLift 50+ lbs regularlyWork in high temperature kitchen environmentsSafely operate commercial kitchen equipmentHandle high volume, high stress operations with composureConduct and Professional StandardsDemonstrate integrity, accountability, and strong moral characterMaintain a zero tolerance policy for harassment or discriminationUphold confidentiality of company and employee informationMaintain clean, professional appearance aligned with brand standardsRepresent LaMar's positively in the communityQualifications Required5+ years restaurant or hospitality management experience2+ years as a General Manager in a high volume conceptStrong PandL and financial management experienceExperience managing or scaling from less than $1M in some locations toward $2M+ annual revenue locationsServSafe Manager Certification (or ability to obtain quickly)Food Handlers Card (required)Experience with POS, inventory, and labor scheduling systemsHigh School Diploma or GEDPreferredCoffee, bakery, fast casual, or artisan production experienceMulti unit leadership exposureProven track record of turning around or scaling store performanceFLSA ClassificationThis position is classified as Exempt Executive under:Fair Labor Standards Act (FLSA)The role meets exemption criteria including:Managing a recognized department/business unitDirecting at least two full time employeesAuthority or influence over hiring/firing decisionsExercising independent judgment and discretionIdeal Candidate ProfileWe are seeking a leader who:Has a relentless work ethicTakes full ownership of resultsThrives in early morning and production driven environmentsLeads from the front, not from the officeHolds themselves and their team to elite standardsTreats the store like their own businessProtects the brand at all costsEqual Opportunity and Pay Equity StatementWe are an Equal Opportunity Employer and are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.