- Meet or exceed location revenue goals and other KPIs
- Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality and efficiency
- Responsible for assigning repair jobs to Body Technicians and prioritizing vehicles for teardown or paint
- Support teammates during peak times by receiving customers, checking‑in vehicles and writing estimates as needed
- Ensure all repairs are in line with Crash Champions and I‑Car quality standards
- Complete shop payroll and staffing in a timely manner
- Communicate with team (Body Technicians, Collision Estimator, Parts Managers) to ensure production is moving as needed
- Write complete estimates after full disassembly and damage discovery
- Responsible for understanding all teammate position requirements, interviewing, and hiring the best candidates for roles
Requirements
- Knowledge of Collision Industry including high‑level knowledge of insurance procedures and requirements for a variety of carriers
- Aptitude in decision‑making and problem solving
- Ability to lead and work collaboratively with others to meet shared objectives
- Demonstrated ability to meet deadlines and achieve successful results
- Proficient knowledge and use of estimating software, CCC ONE Total Repair Software
- Proficient with Computers and other technology
- Valid driver’s license required