Operations Manager/General Manager (Plumbing)
About the Role
Our client is seeking an Operations Manager/General Manager to oversee day-to-day service operations, focusing on workflow efficiency, cost control, and team coordination. This is an excellent opportunity for a hands‑on leader ready to take ownership of business operations and process improvement.
Key Responsibilities
- Manage daily operations across service, dispatch, and customer service teams.
- Track operational KPIs, budgets, and job performance.
- Identify and implement process improvements for efficiency and cost savings.
- Coordinate with vendors, suppliers, and inventory management.
- Ensure compliance with company standards, safety protocols, and local regulations.
- Support leadership in planning, forecasting, and profit/loss reporting.
- Mentor supervisors and team leads to drive accountability and results.
Qualifications
- 3+ years of experience in operations or service management (plumbing, HVAC, or trades preferred) in leadership position.
- Strong understanding of scheduling, field service logistics, and workflow management.
- Proven ability to lead teams and manage multiple priorities.
- Solid analytical, financial, and organizational skills.
- Familiarity with service management and CRM systems.
- Hands‑on, adaptable, and solution‑oriented.
Why Join
- Competitive pay with room for advancement.
- Stable and growing company with strong industry reputation.
- A collaborative team that values transparency and results.