Front Desk & Security Operations Coordinator

Front Desk & Security Operations CoordinatorThe U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world's leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness, integrity, and global collaboration. This belief is embedded in our core value of Passion for Quality and is demonstrated through the contributions of more than 1,300 professionals across twenty global locations, working to strengthen the supply of safe, high-quality medicines worldwide.

At USP, we value inclusive scientific collaboration and recognize that attracting diverse expertise strengthens our ability to develop trusted public health standards. We foster an organizational culture that supports equitable access to mentorship, professional development, and leadership opportunities. Our partnerships, standards, and research reflect our belief that ensuring broad participation in scientific leadership results in stronger, more impactful outcomes for global health. USP is proud to be an equal employment opportunity employer (EEOE) and is committed to ensuring fair, merit-based selection processes that enable the best scientific minds—regardless of background—to contribute to advancing public health solutions worldwide.

We provide reasonable accommodations to individuals with disabilities and uphold policies that create an inclusive and collaborative work environment.The Front Desk & Security Operations Coordinator serves as the primary point of contact for all employees, visitors, contractors, and vendors entering USP facilities. This role combines front desk reception responsibilities with building security coordination to ensure a safe, secure, and welcoming environment. The position monitors facility access, supports security operations, oversees the performance of contracted security guard services, and responds to security and safety concerns. The incumbent works closely with Facilities, Operations, and external security providers to protect people, property, and organizational assets while delivering exceptional customer service.Responsibilities include:Monitor and control access to the facility.Verify identification and issue visitor badges.Conduct scheduled interior and exterior security patrols.Monitor CCTV, alarms, and other security systems.Respond to security incidents, safety concerns, and emergencies.Assist with fire alarms, evacuations, medical emergencies, and shelter-in-place.Investigate and document incidents, accidents, and unusual activities.Complete detailed reports and maintain security logs.Enforce company policies, procedures, and site security requirements.Report on maintenance, safety, and security issues to Facilities safety and Security Manager.Provide professional assistance and excellent customer service to employees and visitors.Coordinate with law enforcement, fire departments, and emergency response personnel when required.Maintain confidentiality of sensitive information.Supervise contracted security guards including Frederick site.Communicate emergency notifications to USP staffs through Mass Notification system portal.Monitor inclement weather forecasting and communicate in Mass Notification system.The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience:High School Diploma or GED (minimum).Minimum of 5 years of supervisory or leadership experience, including oversight of security personnel, contract security services, or facility operations.Minimum of 5 years of experience in security, front desk, reception, access control, or customer service experience.Minimum 5 years' experience monitoring security systems, including CCTV, access control, alarms, and visitor management platforms.Security Guard License (if required by state regulations).CPR/First Aid Certification.Emergency Response or Incident Management Training.Exceptional customer service skills.Ability to multitask.Proficiency with Microsoft office products and ability to operate and maintain site specific security programs.This position requires standing for prolonged periods of time, walking, bending and some lifting.

A portion of this position may require sitting in front of a computer for prolonged periods of time.Supervisory Responsibilities: Yes, Minimum two Security Guards.Benefits: USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well-being is protected.Compensation: Base Hourly Range: USD $31.34 – $32.97 per hour. Target Annual Bonus: % Varies based on level of role. Individual compensation packages are based on various factors unique to each candidate's skill set, experience, qualifications, equity, and other job-related reasons.