Financial Support Analyst

Financial Production Support Analyst AssociateThis role supports a financial operations team focused on the administrative side of healthcare benefits. The team manages consumer-directed healthcare accounts and financial transactions related to:Flexible Spending Accounts (FSA)Health Reimbursement Accounts (HRA)Retiree Reimbursement Accounts (RRA)Lifestyle Benefit AccountsResponsibilities include financial administration, consumer account support, payment processing, and servicing retiree programs.We are seeking a detail-oriented and analytical Production Support Analyst Associate to support high-volume financial operations and transaction processing. This role requires strong organizational skills, critical thinking, and the ability to maintain accuracy while managing multiple priorities in a fast-paced environment.The ideal candidate is dependable, self-motivated, adaptable, and comfortable working across multiple systems and applications.

Success in this role requires a strong focus on quality, meeting service-level agreements (SLAs), and collaborating effectively with team members.Key ResponsibilitiesProcess financial transactions with a high degree of accuracy and qualityEnter and maintain direct deposit account informationProcess returned and repayment checks within consumer accountsGenerate and maintain Excel files for payment processing activitiesUpdate employer profiles and account information for designated clientsAnalyze and resolve transaction-related issuesProcess and validate large Excel spreadsheets containing consumer and employer account dataManage work queues and prioritize tasks to meet established turnaround times (TATs) and SLA requirementsCollaborate with team members to support daily operational goals and process improvementsRequired QualificationsHigh School Diploma or GED OR 5+ years of equivalent professional experience in financial operationsExperience with financial transactions, payment processing, check processing, reconciliation, or related operations workStrong proficiency with Microsoft Office, particularly:ExcelOutlookWordExperience managing large amounts of data and transaction-based workStrong written and verbal communication skillsAbility to work independently with minimal supervisionProven ability to manage multiple priorities and meet deadlinesStrong analytical and problem-solving skillsHigh attention to detail and commitment to accuracyPreferred QualificationsExperience in healthcare administration or healthcare financial operationsData entry experience involving banking, payment processing, or financial account managementAdvanced Microsoft Excel skillsExperience working in process-driven, high-volume environmentsKey SkillsFinancial Operations & Transaction ProcessingData Entry & Account MaintenanceMicrosoft Excel, Word, and OutlookCritical Thinking & Problem SolvingTime Management & PrioritizationAttention to DetailAdaptability & Continuous LearningCollaboration & CommunicationMulti-System NavigationWork EnvironmentFully remote positionTeam of approximately 11 membersBusiness casual attire for any required onsite meetings (on occasion)Phone interviews onlyOpportunity to work in a collaborative and fast-paced operational environment