Financial Aid AdvisorDivision: Enrollment and MarketingEvaluation Group: StaffFLSA Status: ExemptReports To: Director, Student Financial Services OperationsPositions Supervised: N/AJob SummaryThe financial aid advisor is responsible for providing effective counseling and administrative support for various federal, state, and institutional financial aid programs, including scholarships, grants, loans, and work programs. This role serves as the primary point of contact for students and families, providing skilled advising through multiple communication channels. The financial aid advisor also processes financial aid applications, verifications, and eligibility reviews to ensure timely and accurate awarding and disbursement of funds in compliance with federal and state regulations and institutional policies.Essential Job Functions and Performance IndicatorsThe intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title.
This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.Job Responsibilities and ExecutionCounsels students and parents of assigned population on financial aid eligibility for grants, loans, scholarships, student employments, and payment optionsMonitors progress of FAFSA completion for assigned populationInitiates outreach to students/parents to provide guidance on completing financial aid requirementsProvides skilled financial aid advising via email, phone, virtual platforms, and presentations including high school recruiting eventsMaintains contact with students throughout the financial aid cycle to ensure all financial aid funds are in a 'ready to pay' statusMonitors financial aid applications for assigned population to ensure students are packaged accurately and efficientlyPerforms verifications, resolves C codes, and reviews conflicting information and comment codes to determine the eligibility of financial aid applicantsWorks with students/parents to resolve rejected ISIRsAwards financial aid per federal, state, and institutional policiesResolves aid processing, certification, and disbursement issuesIdentifies and processes financial aid adjustments based on enrollment changesAssists in preparing for financial aid auditsService ExcellenceSupports the mission of the University and serves as an ambassador of the Q2 culture of service excellenceModels, supports, and holds others accountable to the University's valuesParticipates in developing financial aid processes, policies, and procedures that improve efficiency and quality of service provided to studentsCommunication, Teamwork, and CollaborationWorks collaboratively across departments to resolve student aid issues such as collaborating with Student Accounts to resolve unpaid balancesParticipates in training, workshops, and professional development opportunitiesRequired Qualifications – An equivalent combination of education, training, and experience will be considered. Additional requirements may be designated by position.Bachelor's degreeMinimum of 1 years' experience in financial aid or student accountsExperience with student financial services model preferredKnowledge, Skills, and Abilities – May be representative, but not all inclusive, of the knowledge, skills, and abilities commonly associated with this position.Demonstrated ability to work effectively with individuals from diverse communities and culturesAbility to coordinate with other departmentsExcellent interpersonal and communication skillsHighly organized with the ability to multitaskStrong professional integrity and ability to maintain strict confidentialityAbility to use good judgment, think critically, and problem solveProficiency with Microsoft Office SuiteWork Environment – Environmental or atmospheric conditions commonly associated with the performance of this job's functions.
Please click here to view Lindenwood University's flexible work designation descriptions.General office settingEvening and weekend work possibleFully On-GroundPhysical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Ability to work effectively at a computer for up to eight hours dailyAbility to sit for extended periods of timeRegular attendance is a necessary and essential functionAdequate mobility to attend meetings and events across campusEqual Opportunity EmployerLindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees.
Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.