Final Document SpecialistA Final Document Specialist maintains the workflow of trailing document operations. This person handles relationships with investors and title companies, working with them on a daily basis to ensure trailing documents are provided to investors within the deadline to avoid penalty.Responsibilities:Receives and reviews Trailing Documents, then scans and prepares them for delivery to the corresponding investor or document custodian.Monitors reports for outstanding trailing documents and works with appropriate parties to obtain themFollows up with appropriate parties to correct any deficiencies in final trailing documents as identified by investorsMonitor Final Docs email for emailed policies and corrections neededReview final documents for retained files and process as neededFacilitate Ginnie Pool Processing, including simultaneous reviewing, requesting, and tracking of final certifications and shipment of trailing documentsBoards Files for ServicingLoads and scrubs all loan dataGenerate and disseminate letters to borrower for servicing informationMaintain knowledge of all systems supporting tracking and delivery of trailing documents to investors and retained loansDevelop and maintain good working relationships with internal and external customersMaintain working knowledge of investor requirements and our loan origination system (Encompass)Any other duties as needed to support to teamRequired Qualifications & Skills:Strong written, verbal and interpersonal communication skills and the ability to use e-mail, telephone, and other communication tools as necessary.Ability to independently plan, prioritize, organize and complete work in an efficient manner. Ability to work quickly and accurately.
Attention to detail required.Proficient computer skills required; knowledge of Microsoft Office (Word, Excel and Outlook) and Internet Browsers.Ability to operate office equipment including computers, telephones, voice mail, copy machines and scannersKnowledge of modern office practices and procedures; accurate grammar, spelling, punctuation and Standard English usage; business correspondence formats, record keeping and filing methods; basic math calculations.Must possess good judgment and the ability to handle confidential information.Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedule form and complete assignments without detailed directions. Problem solving skills requiredAbility to maintain regular and punctual attendanceAvailable to work overtime; if applicableFlexible attitude with ability to work under pressurePreferred Qualifications & Skills:Understand that good working relationships are one of the keys to success in this organization.Familiarity with all applicable endorsements and riders to the mortgageKnowledge of specific county requirements and termsKnowledge of loan origination systems, such as Encompass is preferred