Job TitleField Service TechnicianJob DescriptionSummary: The Field Service Technician will perform servicing, repair and/or installation of Toll Collection Systems (TCS). The Field Service Technician provides field support including: troubleshooting and repair of electronic equipment, systems, and wiring; installation of equipment; upgrades, modifications, programming; preventive maintenance actions; documentation.Essential Duties and Responsibilities:Document and report customer and revenue facing tolling issues proactivelyIdentification of potential exceptions through the use of: Automated control reports; Analysis of system data and trends; Discussions with external service providers or analysis of external interface data; Discussions with the system maintenance provider.Respond to corrective maintenance requests and alarms within the allotted time frameIsolation of faults in units and/or componentsDiagnose and repair hardware, software and system issuesComplete work order reports and logsPerform shift-to-shift communications in accordance with established policies, procedures and local practicesActively escalate system issues and systemic problems to system maintenanceCollaborate with system maintenance on approach to resolve issuesReview proposed changes to the systemSupport testing and verification of system changes after implementationInstallation, preventive and corrective maintenance of toll collection equipment to include lane controllers (servers & PC hardware), RFID, power supplies, closed circuit television cameras, microwave vehicle detectors, network components (routers, switches, cabling) and dynamic message signsMaintenance of spare equipment and parts including inventory management and documentationInstallation of electrical conductors, data conductors, and fiber optic cableConnection of electrical conductors to power services to energize equipmentPerform other duties as assignedQualifications (Knowledge, Skills & Abilities):To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfill those duties.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education & Experience:High school diploma and relevant experience in a related field3-5 years of related experience in field support, information technology, tolling systems and/or intelligent transportation systemsIMSA-II (Traffic Signal Tech 2) certification preferred, but not requiredMust be willing to work weekends, holidays, nights and be on-call as neededFundamental electrical/mechanical knowledgeProfessional Qualities:Excellent analytical skillsMust be able to multitask, problem solve, and implement innovative processes within a fast-paced environmentExcellent communication skillsReporting and documentation skillsEffectively manage tasks, deadlines and individuals through vendor contractsAbility to interact with colleagues in a self-managed team structureComputer Skills:Must be able to demonstrate computer proficiency, especially as to Microsoft Excel, Word and Power Point and other PC based programsSome experience working with Linux preferredWork Environment & Physical Demands:Frequent exposure to moving mechanical parts; outside weather conditions and moving trafficSpecific vision abilities required by this job include ability to adjust focus, as necessary to use a computerWhile performing the duties of this job, the employee is regularly required to talk or hearRegularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 poundsAbility to bend, squat, crawl, reach and maneuver in tight spaces and above ground via bucket truckI-66 Express Mobility Partners is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.