Field Services Engineer

Position Details:

Title: Field Service Engineer

Locations: Chicago, IL; Birmingham, AL; Seattle, WA; Portland, OR the Northeast: Connecticut/Boston/Washington, D.C. area.

Shift: M – F / day shift

Compensation: $38 - $42+/hr DOEQ on a 40-hour work week with OT as needed

Benefits: With a young, dynamic, friendly and open culture, there is much attention for the development of staff and opportunities to grow, even internationally. The benefits are great including an attractive bonus plan, company car, phone and laptop.

Travel: Expect travel up to 75% within the region and USA as needed. Air travel and hotel related expenses covered. Company vehicle and expense account provided.

Requirements:

Bio-med industry experienced FSE candidate - must have 3+ years of industry experience within the healthcare industry

Position Description:

Responsible for troubleshooting and repairing automated instruments and systems used in the practice of histology, cytology and hematology. Domestic and international travel for field service and some installations approximately 75% of the time. Conducts testing, evaluation, inspection, and training on Company products.

Technical Repair Activities

• Repairs company medical instruments to manufacturer's specifications. Before repair, decontaminates and cleans biohazards from medical instruments. Performs electrical safety tests on instruments.
• Provides technical advice to Field Service Technicians, BMET's and Customer/Product Support Department to troubleshoot and repair Sakura instruments. The technical advice is related to electronic, electrical, mechanical, pneumatic, chemical, refrigeration and fluid hydraulics areas. This "Help Desk" guidance may be by phone, fax, computer, in writing or in person.
• Travels and performs field service repairs on company instruments to minimize customer downtime.
• Evaluates repair procedures and service manuals for future revisions.
• Performs quality inspection of medical instruments.