Field Service Technician - New Orlean, LA

IT Field TechnicianTraveling to two Lowes locations a day, performing hardware/network breakfix, acting as the eyes-ears-face of IT for Lowes.Top two required skills that candidates must have: Communication skills and networking knowledge (CAT6).What will the work schedule be for this position? M-F 8-5, OT and on-call not required.How many overall years of experience should this person have? Two years minimum professional IT experience.Do they need any specific certifications or education?

CompTIA A+ preferred or will be required within six months of employment.If contract to hire what is the conversion rate? $18-20.How many miles per day will the contractor be driving? Varies depending on the day but could be up to 100+ a day (road warrior role).What is the exact work location or city, state, zip?

Multiple Lowes around the region - ideally 2501 Elysian Fields Ave, New Orleans, LA 70117 as a home store.How soon will candidate review and interviews start? ASAP.What you'll do:Provide exceptional customer serviceTravel within a radius of 25 to 100+ miles daily in a specific routeUnderstand AC/DC and backup power conceptsProvide excellent time management and reporting skillsBe familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix)Manage triage, troubleshooting and resolution to client scope on IT equipmentOccasionally works at heights of 20' to 25', lift equipment training providedDocument efforts, issues and resolutions, close cases/tickets dailyExperience desired in copper and fiber cabling and various terminating connectorsInsight to POS, PC, printers, thin clients, AP's, servers, network switch equipmentWho you are:Work experience: 1 year of IT support work experienceA+ Certification preferred – or must be obtained within first three months of employmentDeskside support experience and 2 yearsDesktop break/fix experience and 2 yearsField technician dispatch experience and 2 yearsNetworking experience and 2 years