IT Field Technician
Traveling to two Lowes locations a day, performing hardware/network breakfix, acting as the eyes-ears-face of IT for Lowes.
Top two required skills that candidates must have: Communication skills and networking knowledge (CAT6).
What will the work schedule be for this position? M-F 8-5, OT and on-call not required.
How many overall years of experience should this person have? Two years minimum professional IT experience.
Do they need any specific certifications or education? CompTIA A+ preferred or will be required within six months of employment.
If contract to hire what is the conversion rate? $18-20.
How many miles per day will the contractor be driving? Varies depending on the day but could be up to 100+ a day (road warrior role).
What is the exact work location or city, state, zip? Multiple Lowes around the region - ideally 2501 Elysian Fields Ave, New Orleans, LA 70117 as a home store.
How soon will candidate review and interviews start? ASAP.
What you'll do:
- Provide exceptional customer service
- Travel within a radius of 25 to 100+ miles daily in a specific route
- Understand AC/DC and backup power concepts
- Provide excellent time management and reporting skills
- Be familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix)
- Manage triage, troubleshooting and resolution to client scope on IT equipment
- Occasionally works at heights of 20' to 25', lift equipment training provided
- Document efforts, issues and resolutions, close cases/tickets daily
- Experience desired in copper and fiber cabling and various terminating connectors
- Insight to POS, PC, printers, thin clients, AP's, servers, network switch equipment
Who you are:
- Work experience: 1 year of IT support work experience
- A+ Certification preferred – or must be obtained within first three months of employment
- Deskside support experience and 2 years
- Desktop break/fix experience and 2 years
- Field technician dispatch experience and 2 years
- Networking experience and 2 years
Field Service Technician - New Orlean, LA in new orleans at Unknown Company
This position is listed as contract and onsite.