Field Service Tech I

Job Description

Field Service Technician

Location: Oahu, HI (Supporting Oahu, Maui, Big Island & Kauai)
Shift: Monday-Friday, 7:00 AM-3:30 PM (travel time not included)
Compensation: $27-$30/hour based on experience
Travel: Extensive inter-island travel required
Overtime: Frequent overtime available and expected based on travel and business needs

Join Our Team in Paradise!
At Milgard Windows & Doors, we're not just offering a job, we're offering a unique opportunity to build a career while working throughout the Hawaiian Islands. We're currently seeking a Service Technician based on Oahu to support customers across Oahu, Maui, the Big Island, and Kauai.

If you have a construction background, enjoy hands-on problem solving, and take pride in delivering excellent customer service, we'd love to hear from you.

Position Overview
As a Service Technician, you'll provide warranty and non-warranty repair services in customers' homes throughout Hawaii. This role is ideal for someone who enjoys working independently, traveling regularly, and solving problems on-site.

You'll diagnose issues, perform repairs, document completed work, and represent Milgard with professionalism and exceptional customer service.

This position is based on Oahu, but frequent travel to Maui, the Big Island, and Kauai is required. While schedules vary, technicians are typically on Oahu each Friday and may spend Monday through Thursday on neighboring islands.

What You'll Do
Perform Residential Repair Services
Diagnose and troubleshoot window and door issues
Complete warranty and non-warranty repairs
Replace glass and components
Conduct water testing and inspections
Take measurements and document completed work
Ensure all repairs meet company quality standards

Travel Throughout Your Territory
Travel regularly between Oahu, Maui, Big Island, and Kauai
Book and manage your own flights and hotel accommodations within company guidelines
Adapt to changing travel schedules due to weather, delays, or cancellations
Maintain flexibility regarding overnight travel as business needs require

Deliver Exceptional Customer Service
Communicate clearly and professionally with homeowners
Represent Milgard in customers' homes
Build positive relationships while resolving issues efficiently

Manage Parts & Materials
Coordinate required repair parts with internal teams
Review work orders for accuracy
Ensure proper documentation of service activities

Work Safely
Follow all company safety policies and procedures
Wear required PPE
Safely operate company vehicles and equipment
Maintain a clean driving record

What We're Looking For
Preferred Qualifications
Construction, glazing, remodeling, installation, or related hands-on experience
Strong customer service skills
Ability to troubleshoot and solve problems independently
Mechanical aptitude and attention to detail

Physical Requirements
Ability to lift, carry, push, and pull materials and equipment
Ability to work outdoors and in varying weather conditions
Comfortable working from ladders and at heights
Ability to access roofs and perform physically demanding work throughout the day

Additional Requirements
Valid driver's license and acceptable Motor Vehicle Record (MVR)
Ability to travel extensively between islands
Ability to work overtime as needed
Ability to attend approximately three weeks of training in Tacoma, WA

Why Join Milgard?
Travel Throughout Hawaii
Enjoy the unique opportunity to work across multiple Hawaiian Islands while supporting homeowners throughout the region.

Competitive Pay & Benefits
$27-$30 per hour
Paid travel time
Overtime opportunities
Comprehensive benefits package
Company-issued laptop and cell phone

Supportive, Close-Knit Team
You'll join a small team of experienced technicians who treat each other like family. We value collaboration, communication, and supporting one another's success.

Independence & Trust
This role is best suited for a self-starter who can manage their schedule, plan travel, and work independently. You'll meet with your manager regularly, but day-to-day work is largely self-directed.

Comprehensive Training
New hires will attend approximately three weeks of paid training in Tacoma, WA. Travel, lodging, and training expenses are covered by the company.
Ready to build a career in paradise? Apply today and join the Milgard Service Team supporting homeowners across the Hawaiian Islands.

#MITER6

What We Offer

At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.
We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.

Health & Wellness
Three comprehensive medical plan options
Prescription drug coverage
Dental insurance
Vision insurance
Teladoc virtual healthcare services
Employee Assistance Program (EAP)
Annual Wellness Clinic
Financial Protection
Company-paid Life Insurance
Voluntary Life Insurance
Company-paid Short-Term Disability
Company-paid Long-Term Disability
Supplemental Hospital Indemnity Insurance
Critical Illness Insurance
Accident Insurance
Additional Benefits
Paid Time Off (PTO) and paid holidays
401(k) retirement plan with company match
Tuition Reimbursement Program
Legal Insurance
Identity Theft Protection
Pet Insurance
Team Member Discount Program

MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.

Work Authorization and Sponsorship Disclosure:
The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.