Field Service Installer I-Frederick/Baltimore MDFor more than 80 years, our company has been powered by people who are energized by helping the world experience greater health and well-being.The positive impact of our PURELL® hand and surface hygiene solutions is driven by our global community of highly collaborative and talented team members who love to learn, innovate, care for each other, and deliver our Purpose of Saving Lives and Making Life Better.We look for people who are inclusive, results driven, customer-focused, and passionate about impacting the health and well-being of people, businesses, and communities around the world. If this inspires you, please join us at Clorox Purell.Role ObjectiveReconcile GOJO / distributor shipments and stage dispensers/product for installation. Remove old dispensers minimizing any wall damage for disposal and/or recycling.
Install new dispensers per Title III ADA and NFPA guidelines. Maintain a clean and safe customer environment removing all trash and packaging material as directed by the customer. Communicate effectively with the installation lead, installation team, GOJO personnel, facility personnel, patient, and families.
Develop good rapport with project champions at customer facilities in support of installations. Support the selling team as a "subject matter expert" during the dispenser installation. Support other activities as needed to strengthen and extend GOJO's presence in dispensing systems markets.Essential Functions and ResponsibilitiesProfessional execution of the dispenser installation process includes announcing before entering a room, leaving the inside and outside of the dispenser and floor free from any debris, and properly disposing of materialsMeet/Exceed time commitments for scheduled installationsDefuse volatile customer situations by listening intently, identifying the key pain point, and offering GOJO service/support where appropriateIs attentive to customer needs/requests outside area of expertise/responsibilityEscalates customer requests to the installation lead who can reach out to the appropriate internal resources for resolutionActivities/interaction support long-term customer relationshipsReceptive to field seller feedback on customer/end-user expectationsAdheres to daily/weekly work schedule arriving on time so the team can travel together as scheduledFollow GOJO installation standards and expectationsAct quickly to resolve product or dispenser issue technicalAdjust quickly as required by end-user schedule changesPartner with the Installation Lead and other GOJO personnel to share learnings in support of installation and product/service improvementsDemonstrate the ability to assist in the training of other installers as necessary peersReport any dispenser / product issue (performance or quality) with the Lead Installer who can reach out to the appropriate partner to address such as Global Quality Technical Support, the SMARTLINK Technical Systems Engineer, and Field Operations CoordinatorsResolve minor issues on-the-spot for dispensing system and SMARTLINK ™ systems when tools and materials and other required resources are readily availableProvide professional assessment of performance issues and make recommendations for solutionsProvide resolution recommendations to the Installation Lead as appropriateHelp customer understand root cause of dispenser/system performance issues and ensure recommended resolution will meet customer's expectationsSpot trends in system performance, capture information, and escalate as neededSupport the fastest, cleanest, and most sustainable dispenser installationProvide market leading troubleshooting and service for dispensing systems to ensure continued profitable operationIdentify product placement and other "upselling" opportunities for Field Sales partners.
GOJO dispenser installations support enterprise profitability expectationsSupport the creation of market-leading service and support processes by active participation in process development, testing, and feedback as neededWork with the lead install to return dispenser overages through the RGA process to protect GOJO profitabilityAssist lead installer in capturing accurate dispenser installed countsEducation and ExperienceAssociate degree, two (2) years of technical trade school, or equivalent education/work experienceMinimum one (1) year installation or related experienceStrong customer service skills are a mustAbility to obtain be obtain health care facility credentialing is requirement.Must pass criminal background check, drug screening, and be willing to get all necessary inoculationsRole TypeMostly Virtual - Less than 10% on-site workTravel RequirementsOvernight Travel - 100% - required Valid driver's license required with acceptable points limit attainedFLSA StatusNon-ExemptCompensation & BenefitsThe starting pay rate for this role is 23.44 per hour. In addition to base pay, all GOJO team members are bonus eligible. Click Here for a comprehensive list of benefits we offer including 401(k) match, parental leave, and onsite well-being care.