Job Title
Responsibilities:
Address and follow up on requests received in help desk queue
Investigate incidents, identify and implement solutions
Provide support for hardware/software issues over the phone and in person
Support end users with SOCET GXP Geospatial Intelligence Software
Support end users with ArcGIS Enterprise Platform, GeoServer Suite, and other GIS tools
Deploy, configure, and troubleshoot user workstations
Support passive and active network infrastructure
Deploy, configure, and troubleshoot standard and proprietary supported applications (MS Office, Web Browsers, Antivirus and others)
Provide on-site application training, software distribution, patch management, and firmware updates to GEOINT analysts in the field
Log all requests into Ticketing System
Document and escalate call tickets to related IT groups for further support
Follow up on resolved requests to ensure customer satisfaction
Here's what you need:
Security + Certification
3 years of help desk experience or 3 years of GEOINT analyst experience
Clearance:
An active TS/SCI security clearance is required.
Field Service/ GEOINT in honolulu at Unknown Company
This position is listed as full time and onsite.