Field Service Engineer
Provide field support on Candela equipment in assigned territory and out of at times, outside of territory as required. Install/remove/repair and upgrade; preventative maintenance and sell service contracts. High level of account management.
Primary Responsibilities:
- Experience with medical device repair and maintenance
- Proficiency in laser technology
- Maintains an average repeat call rate of 5 % or less
- Takes a leading role in account management
- Responsible for all daily logistical matters and departmental tasks as assigned
- Maintains personal inventory location with 5 % variance
- Performs installations and service repairs
- Responsible for providing field support on Candela equipment in and out of an assigned territory.
- This support includes installs, repairs, upgrades, preventive maintenance, workshop/show support and removal of equipment
- 100% traveling position. The FSE may be gone from their home base up to 5 days per week with both in and out of territory service calls
- Weekend work required to support trade shows, workshops and customer repairs. Must be able to travel on Sunday night for an early Monday service call as required.
- Responsible to provide a high level of communication to Dispatching, their Regional Manager and customers.
- Responsible to maintain an accurate inventory of trunk stock parts.
- Focus of this position is to attain a high level of performance in customer service and repair work.
- Candidates must be highly organized, highly motivated and require minimal supervision once fully trained.
Knowledge/Educational Requirements:
- This position requires a minimum of 5-8 years of experience in a service rep position
- A.S. degree in electronics or equivalent, combined with the above experience level
- Biomedical/laser preferred
- Team player, proficient in reading and interpreting schematics.
- Good customer service background
- Extensive travel required
Salary Base Range: Starting at $75k.