AAA Auto Club Enterprises in Costa Mesa, CA, seeks a Member Experience Research Manager to lead the member experience research team and oversee the CX program across lines, driving an end-to-end view of the member journey.
You will steward Voice of Member research, manage a team of 9–15 and a research budget, and partner with product, marketing, claims, and operations to embed insights into decision-making.
#J-18808-LjbffrExecutive Lead, Member Experience Research in costa mesa at Unknown Company
This position is listed as full time and onsite.